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Healthcare Information Technology Implementation Manager (Remote)

Job Category: Customer Success
Job Type: Full Time
Job Location: Remote

Who We Are

Mayo Clinic and our founding team created Lucem Health in 2021 with its investor partners Commure (a General Catalyst company) and Rally Ventures. Our mission is to revolutionize care delivery through the practical application of clinical AI. Our vision is a world in which clinicians interact seamlessly with technology to diagnose diseases before they become life threatening and provide patients with the best care, everywhere.

Our platform connects clinical data with powerful, clinically focused AI algorithms. We deliver the insights generated by these algorithms seamlessly into clinical workflows… to the right stakeholder, in the right place, in the right context, at the right time. And, we help clinicians and other stakeholders engage with, understand, trust, and adopt AI powered solutions so they see them as valuable partners that support better care and outcomes for patients.

While we have built a general-purpose platform for building and deploying clinical AI solutions (something we call “AI SolutionOps”), our focus is on solutions that help clinicians detect diseases earlier and accelerate treatment. These solutions leverage existing health records to pinpoint patients at risk for serious diseases in ways traditional methods cannot – allowing healthcare providers to deliver more proactive, higher value care.

Position Summary

We are looking for a healthcare information technology implementation project manager to lead and coordinate complex projects involving multiple stakeholders, vendors, and customers. 

The ideal candidate has at least 10 years of experience in healthcare technology, project management, and customer service – with a focus on health IT implementation within large healthcare systems. 

The role requires excellent communication, problem-solving, and leadership skills, and a deep understanding of healthcare systems, workflows, and regulations. 

This position is remote and reports directly to VP of Customer Success. As a remote work force that meets face-to-face occasionally to do collaborative work, this position will require occasional travel to Raleigh or Charlotte, North Carolina, or to other cities where there is, or will be, a critical mass of Lucem employees. Additional customer-related travel is also required. 

Responsibilities 

  • Manage the full lifecycle of healthcare technology implementation projects, from planning and design to testing and deployment. 
  • Survey, document, and mitigate project risks; identify, manage, and drive project issues to resolution, escalating where necessary. 
  • Communicate effectively with different stakeholders: clinical and administrative, internally and externally, across various levels of seniority and functions. 
  • Routinely document and communicate project status, risks, issues, and deliverables to stakeholders. 
  • Ensure that project scope, budget, and timeline are met and aligned with customer expectations and contractual agreements. 
  • Oversee the quality and compliance of project deliverables and documentation.
  • Provide training, support, and guidance to customers and end-users. 
  • Identify and implement best practices and process improvements. 
  • Experience in managing customer relationships and expectations, ensuring high-quality service delivery and customer satisfaction. 
  • Proven skills in negotiation, conflict resolution, and problem-solving in complex and dynamic situations. 

Qualifications

  • 10+ years of experience in healthcare technology, project management, and customer service. 
  • Proven track record of successfully delivering healthcare information technology implementation projects on time, on budget, and with high quality. 
  • Strong knowledge of healthcare systems, workflows, standards, and regulations. 
  • Proficient in project management tools and methodologies. 
  • Skills in up-selling and cross-selling services within the customer, demonstrating an ability to increase project value.  
  • Experience in contract renewal negotiations and a track record of maintaining long-term customer relationships.  
  • Excellent communication, presentation, and interpersonal skills. 
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment. 
  • Willingness to travel as needed. 
  • Bachelor’s degree in healthcare, technology, business, or related field preferred. 
  • Certification in project management (PMP, PRINCE2, etc.) is a plus. 
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