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Sales Operations Manager (Remote)

Job Category: Operations Sales
Job Type: Full Time
Job Location: Remote

Mayo Clinic created Lucem Health in 2021 with its investor partners Rally Ventures and Commure (a General Catalyst company), along with the founding team. Our mission is to revolutionize care delivery through the practical application of clinical AI; our vision is a world in which clinicians detect problems before they become life threating and patients get world class care, everywhere.

Our platform connects patient data from varied sources with powerful, clinically focused AI algorithms and other advanced tools. We deliver the insights generated by these tools seamlessly into clinical workflow: to the right stakeholder, in the right place, in the right context, at the right time. And we help clinicians and other stakeholders engage with, understand, trust, and adopt these tools so they see them as valuable partners that support better care and outcomes for patients. Lucem provides AI-enabled software solutions that deliver specific and measurable clinical value propositions and financial benefits to our customers.

Position Summary

Lucem Health solutions allow our customers to deliver care more productively and effectively, improve patient outcomes, enable clinicians to practice at their licenses, and more fully utilize their care delivery resources.

Lucem markets its software solutions to provider organizations, and to life sciences companies that collaborate with providers, to optimize clinical value and outcomes.

The Sales Operations Manager is responsible for reducing friction in the sales process by deploying technology and supporting processes that measure, support, and continuously improve sales efficiency and success.


  • Configure, manage, and optimize the CRM system to optimize sales processes for the sales team.
  • Work with company and sales leadership to develop team and organizational goals; determine how to measure and monitor achievement toward those goals.
  • Develop and improve sales performance metrics; create and optimize reports that allow us to evaluate sales performance.
    • Evaluate the conversion rates of opportunities through the sales funnel to identify patterns and trends that will enable the sales team to optimize the sales process.
    • Manage and improve sales forecasting and related data analysis to provide insight into the team’s performance and recommendations to continue growing the business.
  • Evaluate opportunities to increase automation and scalability for all sales-related processes and initiatives.
  • Identify bottlenecks and sticking points that could impact sales velocity and propose and implement solutions for improvement, such as updated processes and tools to improve deal flow, conversion rates, and win rates.
  • Act as a data steward for CRM and other sales-related data – establishing requirements for what type of information is stored in particular locations and monitoring user activity to protect and promote the integrity of sales & marketing data.
  • Assist the sales team with scheduling meetings with prospective customers, and participate in such meetings as needed to document action items and promote timely follow-up.
  • Drive the execution of other sales operations projects.
  • Collaborate with the Marketing team to optimize lead qualification and scoring.
  • Coordinate sales training and onboarding.
  • Coordinate sales enablement activities.
  • Provide other operational support to the sales team, including assistance with development of materials for team, company, and Board meetings.
  • Other duties as assigned.

This position is remote and reports to the General Manager, Solutions. Lucem Health is a remote work force that meets face-to-face occasionally to do collaborative work. This position will require occasional travel to customers and prospects, and to Raleigh and Charlotte, North Carolina, or to other cities, for collaboration with other Lucem Health employees.


The ideal candidate will have:

  • Bachelor’s degree in a related field.
  • 2+ years of experience in sales operations or a related field.
  • Ability to lead projects and independently scope, prioritize and execute initiatives.
  • Proficiency in CRM systems and data analysis.
  • Excellent organizational and communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Ability to work and collaborate effectively across teams without day-to-day management direction.
  • Demonstrated success as a motivated self-starter with the ability to work proactively with internal colleagues and external customer stakeholders.
  • ­­Attention to details.
  • A servant leadership mindset: sees the team’s success as their success.
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